Hospice Compare Search Function Update

CMS has affirmed that the location search on Hospice Compare may return incorrect results.  As a result, CMS has posted a message on the home page of the Hospice Compare website informing users that when searching by location, the list of agencies provided may not serve the zip code, city, or state entered in the search field. The message also recommends that consumers call hospice providers to confirm their service areas.

CMS is currently working to improve the search functionality. Hospices should continue to monitor the Hospice Quality Public Reporting webpage for updates.

NHPCO has been instrumental in bringing the Hospice Compare search feature malfunction, as well as other problems, to CMS’ attention and has persistently advocated for resolution.  We will continue to take an active role in working with CMS to ensure that errors are corrected and Hospice Compare achieves its purpose of assisting consumers in making decisions that are right for them.

Reminder – The Hospice Compare Refresh scheduled for November 21, 2017 has been delayed.  The new refresh date has not yet been determined.

Please note that this refresh delay did not impact the HIS Freeze date of November 15, 2017. The date for availability of the HIS Provider Preview Reports is also not affected and remains December 1, 2017.

Feel free to email your questions to NHPCO at quality@nhpco.org.